Category: Dynamics 365

Artificial intelligence in customer service

While Artificial Intelligence (AI) in customer service might have once been a futuristic concept, it is now an actual reality transforming the entire field of customer service. Whether we’re talking about large language model-powered, fully automated AI agents working on the frontlines of customer service or internal AI systems assisting customer service representatives, the technology […]

D365 Customer Service + Omnichannel = Digital Contact Center

Azure, Dynamics 365 / Matti Salomäki

Did you know that 86% of buyers are willing to pay more for a better customer experience? In today’s competitive market, having a seamless, integrated omnichannel strategy is no longer optional—it’s essential. Dynamics 365 Customer Service offers a modern customer experience by enabling the routing of issues based on the agent’s skills, ensuring that customers

D365 Customer Service + Omnichannel = Digital Contact Center Read More »