Put more hours into a day for the benefit of the nurse
Terveystalo’s new occupational healthcare technology solution greatly improves the quality of work:
“Not one healthcare worker chose their profession to spend hours filling out forms on a computer.”
TERVEYSTALO VISION
Terveystalo set out to "put more hours into a day for the benefit of the occupational nurse."
The ambition was to build the smartest and most efficient healthcare in the world by replacing time‑consuming form‑filling with a digital occupational‑healthcare action‑planning tool built on Microsoft Dynamics 365.
The guiding belief: Occupational healthcare professionals should spend their working hours on what matters most—meeting patients and customers —not on time consuming administrative tasks.
The impact
GAME-CHANGING DIGITAL TRANSFORMATION in Occupational Healthcare Powered by Microsoft Dynamics 365Terveystalo, Finland’s largest provider of occupational health services, employs around 2,300 occupational health professionals and experts. Their responsibilities include designing and updating healthcare action plans—a foundational element in occupational healthcare cooperation, aligning services with official guidelines, laws, and regulations.
THE INNOVATION: A New Digital Model with Microsoft D365This modernized system has revolutionized how action plans are created and managed, leading to measurable improvements across the board.
PROVEN BUSINESS IMPACT: 66% of occupational health professionals report that creating action plans is now significantly faster. The software is more intuitive and user-friendly than previous tool. Introduction of the new system has led to a >30% reduction in support tickets, improving IT efficiency and user satisfaction.
THIS DIGITAL TRANSFORMATION IS NOT JUST A TECH UPGRADE — it's a strategic leap forward in delivering high-quality, compliant, and efficient occupational healthcare.
THE BOFOR IMPACT
Strategy‑First, People‑Powered Bofor entered the project not just as a vendor but as a strategic co‑pilot, anchoring every technical choice to Terveystalo’s wider business goals of productivity, quality and growth.
BUSINESS‑DRIVEN ROAD‑MAPPING
- Before a single line of code, Bofor mapped financial targets, compliance demands and customer‑experience KPIs into a clear, milestone‑based plan.
- Success metrics—time saved, defect rate, lifecycle cost—were locked in as “non‑negotiables” guiding every sprint.
Holistic Interview Circuit
- Nurses, physicians, service managers, IT support and even client‑company HR leads took part in deep‑dive interviews and shadowing sessions.
- This 360‑degree discovery uncovered workflow choke‑points and hidden dependencies, ensuring the redesign solved root problems, not just surface irritations.
Optimal New Way of Working
- Insights were distilled into a prototype that re‑sequenced tasks, embedded regulatory logic and automated data hand‑offs.
- Iterative co‑creation cycles—strategic workshops plus rapid UX testing—refined the tool until it fit naturally into clinicians’ daily routines.
KEY SERVICES
Transformation
Advisory
Sales
The Solution Description — Re‑engineered for Speed, Stability & Ease
Terveystalo’s new Occupational Healthcare Action‑Planning Tool, co‑created with Bofor, is engineered to let clinicians focus on patients rather than paperwork.
66 % Faster End‑to‑End Workflow
- Intelligent form logic and auto‑population cut data entry to a fraction of the previous time, slashing plan creation from hours to minutes.
122 % Decline in Reported Bugs
- A test‑driven build on Microsoft D365 plus continuous integration reduced defect density dramatically, giving users a smoother, interruption‑free experience.
Agile, Low‑Friction Maintenance
- Bofor embedded a lightweight DevOps pipeline and modular architecture, so updates ship in short sprints without downtime.
- Clear lifecycle documentation keeps technical debt near zero, allowing quick adaptation to new regulations or customer needs.
- The result is a scalable, cloud‑native platform that continuously evolves while giving healthcare professionals two priceless gifts: time and reliability.
TANGIBLE OUTCOMES
66 % FASTER PLAN TURNAROUND
Intelligent form logic and auto-population collapse plan-creation time from hours to minutes, accelerating every episode of customer interaction.
122 % DROP IN REPORTED BUGS
A test-driven Microsoft D365 build plus continuous integration slashes defect density, giving occupational healthcare professionals a smooth, interruption-free experience.
THOUSANDS OF CLINICIAN HOURS RELEASED
Automated data hand-offs and embedded regulatory logic shift effort from paperwork to customers , expanding face-time without adding staff.
ZERO-DOWNTIME, LOW-FRICTION UPDATES
Lightweight DevOps pipeline and modular cloud architecture let new features or regulatory tweaks ship in short sprints—no clinic disruption.
LOWER TOTAL COST OF OWNERSHIP
Clear lifecycle documentation and near-zero technical debt curb maintenance spend and shorten future innovation cycles.
BOTTOM LINE
With Bofor as a long-term partner, Terveystalo now runs a scalable, cloud-native Action-Planning platform that frees occupational nurses to focus on customers , ensures rock-solid reliability, and adapts effortlessly to tomorrow’s demands—turning time and stability into a decisive competitive edge.
