While Artificial Intelligence (AI) in customer service might have once been a futuristic concept, it is now an actual reality transforming the entire field of customer service. Whether we’re talking about large language model-powered, fully automated AI agents working on the frontlines of customer service or internal AI systems assisting customer service representatives, the technology […]
Artificial intelligence in customer service Read More »
Introduction As Azure Logic Apps continues to be one of the go-to tools for integrations in Azure environments. Security is becoming an increasingly pressing matter when conducting integrations, making it a top priority. A great addition to this was introduced to public June 2021. The possibility to integrate Azure Logic Apps properly into a Virtual
Deploying Standard Azure Logic App to Virtual Network with secured storage account Read More »
Did you know that 86% of buyers are willing to pay more for a better customer experience? In today’s competitive market, having a seamless, integrated omnichannel strategy is no longer optional—it’s essential. Dynamics 365 Customer Service offers a modern customer experience by enabling the routing of issues based on the agent’s skills, ensuring that customers
D365 Customer Service + Omnichannel = Digital Contact Center Read More »
